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Shipping & Delivery
We’ll ship your order to anywhere in Australia for just $9. If you spend over $60 with us then we’ll ship it FREE!
Your order will be processed and shipped within 2-5 business days. We use a variety of postal and courier companies to send your products to you and shipping can take between 2-5 business days from the time of processing. If there is going to be a delay in getting your product to you then we will contact you. To find out more about our shipping service, please click here.
You’ll only be able to process an order if your shipping and billing addresses are in Australia. If you live internationally and want to purchase a dressing gown, simply contact us with your shipping address and we’ll prepare a shipping quote for you.
As soon as you’ve placed an order on our site, you will receive a confirmation email which will contain your order number, information about the product you ordered, the shipping address you sent us and a receipt for your order. Make sure you check this to ensure you provided us with the correct shipping address. If there are any problems please let us know right away and we’ll help you out.
Exchanges & Returns
We provide a 30 day exchange policy. If you’d like to swap your purchase for something else you can email us regarding an exchange. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we will happily help you choose a new product. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.
We provide a 30 day returns policy. If you are not 100% happy with your purchase you can contact us regarding a refund. We will then provide you with an address to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable. Read more about our returns policy here.
If you’d like a refund or exchange then you will be expected to pay for shipping the item back to us. We do not cover postage costs for returning items.
We have a range of different payment methods to suit everyone. We accept most credit and debit cards with the Visa, Mastercard or American Express logos on them. These payments occur in our super secure payment system using 128-bit SSL technology.
You can also pay using your PayPal account by using the PayPal payment method. For PayPal, just process the payment as you would a normal PayPal transaction by entering your Paypal email address and password. You can read more about payments with us here.
We take your security seriously at Dream Dressing Gowns so we ensure that every transaction occurs within a safe environment. If you pay using a credit or debit card then your payment is protected by our 128-bit SSL encryption technology. This just means your personal details and card information are encrypted during transfer making it near impossible for anyone else to capture your information. If you are paying using PayPal the your payment will always be protected by their leading security technology and 24/7 monitoring. Paypal are one of the most trusted payment methods on the web.
PayPal was set up to provide a safe and secure way to transfer money through the web. Setting up a PayPal account is simple and free. Once you have an account you can pay simply by entering your email address and a password. The payment occurs within their environment so your bank details are not passed throughout the web. PayPal is a fast and secure online payment platform. If you have a PayPal account, you can use this to pay by simply entering the email address you have registered with Paypal and its associated password. If you don’t have an account yet, they are easy and free to set up. Just visit www.paypal.com.au.
Absolutely! Once your payment has been processed you’ll receive an email with your receipt attached. This email contains all the information you will need for your warranty as well as information required for tax. If you made your payment through PayPal you will receive a second receipt of the payment from PayPal.
Yes we do! Simply select the credit card payment option upon checkout and enter your card details as per normal.
We are a team hopelessly dedicated to your comfort and style. It’s our purpose to bring you the widest range of quality dressing gowns and bathrobes in Australia. We’re also committed to friendly customer service and a seamless shopping experience. Want to know a bit more about us? Find out more here.