We want you to really love your new dressing gown and that’s why we offer an incredible ‘Super Satisfied’ guarantee. This means that if you are not 100% happy with your purchase we will happily refund or exchange it within 30 days of purchase. There are some conditions to our policy and these are detailed below.

Exchanges

We will happily exchange any product that you are not 100% happy with. To request an exchange you must email us within 30 days from your purchase date. You will need to inform us which product you would like to exchange your item for. If the new item is a different price, we’ll make arrangements for a refund of the difference or an easy way to pay the gap. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Once you’ve shipped the product back to us and we have checked it, we will send out your replacement immediately.

Returns

We want you to be 100% happy with your purchase. If you don’t love your new dressing gown you can return it for a refund. To request a refund you must email us within 30 days from your purchase date. We will then provide you with an address to return your order. The product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Shipping is non-refundable.

Faulty Items

All of our products are checked for quality before they are shipped. If in the unlikely case your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We require photos and information about the damage and once received, we will make arrangements to have a replacement product sent to you as quickly as possible.

If you have any further queries regarding exchanges and returns with us, please check out our FAQs or contact us using the button below. We’ll be happy to help!

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